Flu season brings one of the toughest challenges for medical practices, too many patient calls. From mild colds to severe symptoms, worried patients flood the phones, leaving front desk staff overwhelmed. During flu season, medical practices see a sharp rise in...
Thanksgiving week puts extra strain on medical practices. Staff often leave early for travel or family plans, while patients call in with last-minute health concerns. With fewer people in the office, it becomes harder to keep operations smooth and still provide the...
A patient calls your clinic at midnight with chest pain. Instead of reaching voicemail, they connect instantly with an innovative system that checks symptoms, books an urgent telemedicine visit, and alerts the on-call physician, all while keeping their health...
Healthcare no-shows cost the United States $150 billion annually, yet most practices continue to use outdated scheduling methods that contribute to these losses. Meet Carolina—WaitingMed's AI Front Desk Agent who's revolutionizing healthcare scheduling one appointment...
Healthcare providers face growing expectations from patients who want quick, reliable, and convenient ways to connect with their doctor’s office. Offering multiple communication channels such as phone calls, text messaging (SMS), and WhatsApp is no longer optional....
In healthcare, every interaction counts. From booking an appointment to post-visit follow-ups, patients remember how smooth or stressful the experience was. Clinics are utilizing a simple yet powerful tool called Smart Reminders to enhance their ratings and retain...
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