Take the guesswork out of the Business’ PBX Phone System black box
As an additional feature, patients not only can leave a voicemail, but they can also exchange secure messages with the medical personnel.
Features at a glance
Through the innovative WaitingMed Dashboard, the medical office manager (and its authorized users) will have a single view of ALL unanswered calls across single or multiple locations. As an additional feature, patients can not only leave a voicemail, but can also exchange secure messages with the medical personnel.
Privileged users will be able to assign tasks to their internal departments and/or providers.
Automated and Personalized Connectivity
The revolutionary features dramatically impact workflow efficiency, patient experience while increasing satisfaction metrics with little effort.
24/7 Service
Online appointment requests 24 hours a day, 7 days a week, without the need to pick up the phone.
Transportation
UBER Health and other transportation requests when necessary, assuring the appointment assistance.
Connectivity
Relevant and actionable information of medical appointments through the cell phone on the same screen, including Private chat communication and documents upload to the medical office.
Flexibility
Monitor turn from the cell phone and through a screen at the waiting room area which gives the flexibility to move out of the office and wait anywhere!
Healthcare Service Providers
Optimization is achieved through a drastic reduction of appointment confirmation calls, no-shows, and reception staff interruptions, among others. On the other hand, patients can receive specific instructions prior to the encounter with the doctor, such as, including filling out required forms, secure uploading of required documents, and can even coordinate transportation via its cell phone!
Close Gaps-in-Care
The process of contacting patients to attend their appointments (HRA), perform the required tests in the established time (chronic conditions), collect and properly use their medications (adhesions), visit their primary doctor after hospitalization, manage High-Cost High Need (HCHN) Patients, Clinical Cases and education campaigns, are some of the objectives of this version.
Gaps in any Format
Load patient lists with their respective health gaps in any format.
Reports
Analytical reports of scope results.
Audit Trail
Document unalterable patients’ interactions history.
Campaigns
Manage campaigns by generating thousands of calls per minute with personalized messages, including voice and telephone numbers so that your patient takes the intended action that triggered the contact, establishing the desired priorities.
Records
Interface with electronic medical record systems for exchange, data update, and others.