The staff can now view, manage, classify, keep track of, and assign tasks for every single call, e-mail, SMS, or fax received and choose how to handle them.
As an additional feature, medical personnel can exchange secure messages with their patients.
Enhance your Medical Office Efficiency with
WaitingMed Call Response
WaitingMed Call Response seamlessly integrates with your medical office’s existing technology, saving costs, optimizing processes, improving patient experiences, and maximizing staff productivity.
Key Features
Manage and Classify
Calls, SMS, Emails, Faxes, & WhatsApp
Scheduled-based Intelligent Secure Chat
One/Two-way Messaging
Convert Calls & Messages into Appointments
Handle Patient Payments, Lab Test Results,Referrals & More
Appointment Reminders, Recalls, Account Statements, etc
Online Appointment Scheduling
Voicemail Audio & Transcripts
Outbound Patient Campaigns
& Secure Messages
Outbound Patient Campaigns
& Secure Messages
Manage Online Reputation with Surveys & Google Reviews
SMS for on-call-doctors
Much more than automated appointment reminders for your practice
WaitingMed Scheduler is a secure electronic platform for automated and personalized connectivity designed to enhance communication between medical offices and their patients drastically.
Saving Time, Increasing Efficiency, and Improving Patient Satisfaction.
Save time and money
Voice-based appointment reminders save medical offices significant time and money compared to having secretaries manually call patients.
In addition, with automated voice-based and text reminders, there is no need to keep allocating staff time to make phone calls or pay for phone expenses, as the system can handle the reminders in seconds.
Increase appointment attendance rate
Appointment reminders can help to reduce the number of no-shows and cancellations.
In addition, patients are more likely to remember and attend their appointments if they receive timely and convenient reminders.
This can improve patient outcomes and reduce the workload in medical offices.
Improve patient satisfaction
WaitingMed Scheduler services provide a more personalized experience to patients.
The Medical offices can choose to send reminders via phone call, text message, or email and can select the timing and frequency of the reminders.
This gives patients a sense of assurance and reliability about their medical office visits and increases satisfaction.
Enhanced Communication
Relevant and actionable information on medical appointments through a user-friendly graphic interface on the patient’s cell phone.
Including, among others, relevant information as a map locator for office address, add to the patient’s calendar, a direct call to the medical office button, a box for Secure chat communication between patients and medical office staff, saving time and increasing customer satisfaction.
HIPAA Compliant
WaitingMed Scheduler communications services ensure that patient information remains secure and confidential. With manual reminders, there is a risk of sensitive patient information being disclosed during the phone call.
Scheduler has been designed to protect patient privacy and comply with HIPAA regulations.
Follow-ups made easy
- The process of contacting patients to attend their appointments (HRA).
- Perform the required tests in the established time (Chronic Conditions).
- Collect and properly use their medications (Adhesions).
- Visit their primary doctor after hospitalization.
- Manage High-Cost High Need (HCHN) Patients.
- Clinical Case Management and Education Campaigns.
Gaps in any Format
Upload patient lists with their respective health gaps in any available format.
Campaigns
Manage campaigns by generating thousands of calls per minute with personalized messages.
Including: voice and telephone numbers so that your patients take action triggered by the intended first contact, establishing the desired priorities.