Take the guesswork out of your
current PBX Phone System black box

The staff can now view, manage, classify, keep track of, and assign tasks for every single call, e-mail, SMS, or fax received and choose how to handle them.

As an additional feature, medical personnel can exchange secure messages with their patients.

Enhance your Medical Office Efficiency with
WaitingMed Call Response

Boost Patient
Engagement with
Our Secure Chat
Solution

Our Secure Chat platform offers an intelligent, real-time, schedule-based, and feature-rich communication tool that fosters patient engagement while ensuring the utmost privacy for sensitive patient interactions.

Tailored
Communication
Solutions

Enhance patient engagement with secure messaging, timely reminders, and online appointment scheduling for improved accessibility. Strengthen communication through recalls and patient statements while improving your practice’s reputation with post-visit surveys and Google reviews.

Key Features

Manage and Classify
Calls, SMS, Emails, Faxes, & WhatsApp

Scheduled-based Intelligent Secure Chat

One/Two-way Messaging

Convert Calls & Messages into Appointments

Handle Patient Payments, Lab Test Results,Referrals & More

Appointment Reminders, Recalls, Account Statements, etc

Online Appointment Scheduling

Voicemail Audio & Transcripts

Outbound Patient Campaigns
& Secure Messages

Outbound Patient Campaigns
& Secure Messages

Manage Online Reputation with Surveys & Google Reviews

SMS for on-call-doctors

Much more than automated appointment reminders for your practice

Save time and money

Voice-based appointment reminders save medical offices significant time and money compared to having secretaries manually call patients.
 
In addition, with automated voice-based and text reminders, there is no need to keep allocating staff time to make phone calls or pay for phone expenses, as the system can handle the reminders in seconds.

Increase appointment attendance rate

Appointment reminders can help to reduce the number of no-shows and cancellations.
 
In addition, patients are more likely to remember and attend their appointments if they receive timely and convenient reminders.
 
This can improve patient outcomes and reduce the workload in medical offices.

Improve patient satisfaction

WaitingMed Scheduler services provide a more personalized experience to patients.
 
The Medical offices can choose to send reminders via phone call, text message, or email and can select the timing and frequency of the reminders.
 
This gives patients a sense of assurance and reliability about their medical office visits and increases satisfaction.

Enhanced Communication

Relevant and actionable information on medical appointments through a user-friendly graphic interface on the patient’s cell phone.
 
Including, among others, relevant information as a map locator for office address, add to the patient’s calendar, a direct call to the medical office button, a box for Secure chat communication between patients and medical office staff, saving time and increasing customer satisfaction.

HIPAA Compliant

WaitingMed Scheduler communications services ensure that patient information remains secure and confidential. With manual reminders, there is a risk of sensitive patient information being disclosed during the phone call.
 
Scheduler has been designed to protect patient privacy and comply with HIPAA regulations.

Close Gaps-in-Care

Close the gaps-in-care, make compliance simple with the “Stars” metrics, and with proven short-term results.

Follow-ups made easy

  • The process of contacting patients to attend their appointments (HRA).
  • Perform the required tests in the established time (Chronic Conditions).
  • Collect and properly use their medications (Adhesions).
  • Visit their primary doctor after hospitalization.
  • Manage High-Cost High Need (HCHN) Patients.
  • Clinical Case Management and Education Campaigns.

Gaps in any Format

Upload patient lists with their respective health gaps in any available format.

Campaigns

Manage campaigns by generating thousands of calls per minute with personalized messages

Including: voice and telephone numbers so that your patients take action triggered by the intended first contact, establishing the desired priorities.

You can also have…

Reports

Analytical reports of scope results.

Records

Interface with electronic medical record systems for exchange, data update, and others.

Audit Trail

Document unalterable patients’ interactions history.

Ready to Kickstart Your Journey?

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